PART ONE Introduction to Operations Management 1

Chapter 1 Operations and Productivity 1
Chapter 2 Operations Strategy in a Global Environment 27
Chapter 3 Project Management 57
Chapter 4 Forecasting 101
PART TWO Designing Operations 153
Chapter 5 Design of Goods and Services 153
H Supplement 5 H Sustainability in the Supply Chain 187
Chapter 6 Managing Quality 205
H Supplement 6 H Statistical Process Control 235
Chapter 7 Process Strategy 269
H Supplement 7 H Capacity and Constraint Management 297
Chapter 8 Location Strategies 325
Chapter 9 Layout Strategies 355
Chapter 10 Human Resources, Job Design, and Work Measurement 395
PART THREE Managing Operations 429
Chapter 11 Supply Chain Management 429
H Supplement 11 H Supply Chain Management Analytics 459
Chapter 12 Inventory Management 473
Chapter 13 Aggregate Planning and S&OP 517
Chapter 14 Material Requirements Planning (MRP) and ERP 551
Chapter 15 Short-Term Scheduling 587
Chapter 16 JIT, TPS, and Lean Operations 623
Chapter 17 Maintenance and Reliability 649
PART FOUR Business Analytics Modules 667
Module A Decision-Making Tools 667
Module B Linear Programming 689
Module C Transportation Models 717
Module D Waiting-Line Models 735
Module E Learning Curves 765
Module F Simulation 781