题名:A passion for service : using content analysis to explicate service climate themes
作者:SCHNEIDER B. ; WHEELER J. K. ; COX J. F. ;
期刊全称或缩写:Journal of applied psychology
年份,卷(期),起止页码:1992, vol. 77, no5, pp. 705-716 (1 p.)
链接:
http://cat.inist.fr/?aModele=afficheN&cpsidt=4358679
http://psycnet.apa.org/journals/apl/77/5/705/