作者：Depaoli P (Depaoli, Paolo)1, D'Atri A (D'Atri, Alessandro), De Marco M (De Marco, Marco)
篇名：Innovating IS management by enhancing Knowledge Intensive Service Activities (KISA): two case studies in the banking sector
期号：EIGHTH WUHAN INTERNATIONAL CONFERENCE ON E-BUSINESS, VOLS I-III    页: 993-1000    出版年: 2009