1、Internet service quality and customer satisfaction: Examining internet banking in Greece  http://www.informaworld.com/smpp/content~db=all~content=a9085300682、
2、
Managing Service Quality: An Empirical Study on Internet Banking
The IUP Journal of Marketing Management, Vol. VIII, Nos. 3 & 4, pp. 96-113, August & November 2009
3、
Service quality in Internet banking: the importance of customer role
http://www.informaworld.com/smpp/content~db=all~content=a908530068
4
Measuring Service Quality in Internet Banking  The Case of Hong Kong
http://www.informaworld.com/smpp/content~db=all~content=a902296184