【作者(必填)】by Robert D. Landel, Laure Taylor, Alan Zimmerman

【文题(必填)】We Can Hear You Now (A): A Customer Survey Design for a Six Sigma Project at Crutchfield Corp
【年份(必填)】2009

【全文链接或数据库名称(选填)】https://store.hbr.org/product/we ... ?sku=UV3960-PDF-ENG
https://www.researchgate.net/publication/228144039_We_Can_Hear_You_Now_a_A_Customer_Survey_Design_for_a_Six_Sigma_Project_at_Crutchfield_Corp