【题 名】： Customer voluntary performance: Customers as partners in service
delivery
【作 者】： Lance A. Bettencourt
【期刊、会议、单位名称】：Journal of Retailing
【年, 卷(期), 起止页码】：Volume 73, Issue 3, Autumn 1997, Pages 383-406
【全文链接】：http://www.sciencedirect.com/science?
_ob=ArticleURL&_udi=B6W5D-45HDDPH-
G&_user=1492019&_coverDate=07%2F01%2F1997&_rdoc=1&_fmt=high&_orig=search&_or
igin=search&_sort=d&_docanchor=&view=c&_searchStrId=1588320252&_rerunOrigin=
scholar.google&_acct=C000053167&_version=1&_urlVersion=0&_userid=1492019&md5
=8d894618999db45a22637080abd5a5fe&searchtype=a