Branches were managed by a branch manager and staffed by a marketing and commercialization
officer to whom all loan officers reported and an operations officer who oversaw
administrative staff. Branch managers’ responsibilities included inputting data into
the MIS and significant data manipulation for reporting purposes. The high number of
direct reports to the regional managers (averaging seven per regional office) and the high
number of direct reports to the CEO (eleven) limited both the regional managers’ and the
CEO’s abilities to develop and supervise standardized loan processes. The MIS system
was made more complex by the multiple regional formats employed for similar data and
processes. Despite a fairly large number of finance staff, little information existed
regarding the cost to originate or maintain loans.红色字体求高人翻译