The last part introduces various strategies for enhancing efficiency and productivity in an effort to minimize the trade-offs that MFIs invariably face as they try to provide valuable financial services over the long term. After introducing the concepts and measurements of efficiency and productivity (Module 18), this section examines the enhancement strategies of performance incentives (Module 19), new technologies (Module 20), and change management (Module 21). To further enhance efficiency, Module 22 describes techniques for allocating costs and determining prices, and Module 23 illustrates the importance of plans, budgets and reports. Module 24 revisits the manager’s mandate presented in the first module, considers the challenges that managers might experience as they endeavour to fulfil that mandate, and summarizes the tools presented in this book that can help them to overcome those challenges.

最后一个部分介绍了各种提高效率和生产率的策略，为的是在MFI试图长期提供有价值的金融服务的过程中，最小化其将要面临的不可避免的取舍和折衷。在介绍了有关效率和生产率的概念和测量方法（第18单元）之后，这个部分将检验提升工作积极性的策略（第19单元），新的技术（第20单元），以及改变管理方式（第21单元）。为了进一步提升效率，第22单元描述了分配成本和决定价格的专业性技巧，第23单元描述了计划、预算和报告的重要性。第24单元重新回顾了在第1单元中所展示的管理者的代理管理问题，考虑了当管理者努力完成管理职责时可能经历的挑战，并总结了在这本书中所提供的各种能够帮助他们克服这些挑战的工具。

。。。内容不多啊其实