期刊文献Emotional Labor in a Non-isolated Service Encounter (2021)。

文献名称：Emotional labor in a non-isolated service encounter - The impact of customer observation on perceived authenticity and perceived fairness


作者：Stephan Olk, Jӧrg Lindenmeie, Dieter K. Tscheulin, Adnan Zogaj


期刊名称：Journal of Retailing and Consumer Services


出版时间：2021


格式：PDF