I tried to help you to get the paper. Unfortunately, I could not get it from our school system.
I think this paper is part of some edited volume.
Here are the authors information:
Craig C. Pinder, Karen P. Harlos (2001), Employee silence: Quiescence and acquiescence as responses to perceived injustice, in (ed.) 20 (Research in Personnel and Human Resources Management, Volume 20), Emerald Group Publishing Limited, pp.331-369
I would like to suggest you write some letter to the authors directly. And probably you can get it from them.
Abstract:
Although employee silence is pervasive in organizations, its study has been neglected for a variety of reasons, including the assumption that it is a unitary concept meaning little more than inactive endorsement. We review disparate literatures to reveal additional meanings and conceptual complexities related to silence to stimulate its study in work organizations. We develop the concept of employee silence and introduce two attendant forms (i.e. quiescence and acquiescence) along with their behavioral, affective, and cognitive components. We also offer a model that explains why some mistreated employees become silent, how some break their silence, and what organizational contexts produce and reinforce employee silence. Implications of the model for human resource management as well as for future research are discussed.