第一篇：
Servant Leadership: A Review and Synthesis.
Dirk van Dierendonck
Journal of Management July 2011 vol. 37 no. 4 1228-1261
http://jom.sagepub.com/content/37/4/1228.full.pdf+html
第二篇：
Human resource practices, organizational climate, and customer satisfaction
Kirk L. Rogg, David B. Schmidt, Carla Shull1 and Neal Schmitt2
Journal of Management August 2001 vol. 27 no. 4 431-449
http://jom.sagepub.com/content/27/4/431.abstract