【题 名】: Developing retention strategies based on customer profitability in telecommunications: An empirical study
【作 者】: Xevelonakis, Evangelos
【期刊、会议、单位名称】:The Journal of Database Marketing & Customer Strategy Management,
【年, 卷(期), 起止页码】:Volume 12, Number 3, 1 April 2005 , pp. 226-242(17)
【全文链接】:http://chinesesites.library.ingentaconnect.com/content/pal/dbm/2005/00000012/00000003/art00004