【案例名称】Intermountain Health Care

【作者】Richard Bohmer, Amy C. Edmondson, Laura R. Feldman

【页数】30

【格式】PDF

【语言】英语

【出版日期】2002年10月1日

【修正日期】2006年6月29日

【学科】管理业务 (Service Management)

【案例编号】603066-PDF-ENG

【来源】HBS Premier Case Collection

【网页】http://cb.hbsp.harvard.edu/cb/product/603066-PDF-ENG

【简介】

Intermountain Health Care (IHC), an integrated delivery system based in Utah, has adopted a new strategy for managing health care delivery. The approach focuses management attention not only on the facilities where care takes place but also on physician decision making and the care process itself, with the aim of boosting physician productivity and improving care quality, while saving money. This case explores the challenges facing Brent James, executive director of the Institute for Health Care Delivery Research at IHC, as he implements new structures and systems (including a data warehouse for care outcomes, electronic patient records, computer workstations, clinical data support systems, and protocols for care) designed to support clinical process management across a geographically diverse group of physicians with varying levels of interest and dedication to IHC. Also highlights an innovative strategy for creating and disseminating knowledge at the individual and organizational levels to maintain high standards in care delivery.

【学习目标】

To familiarize students with a clinical process-based approach to care management. To evaluate its structure, James' strategy for implementation, and whether it can be achieved in other health systems. Engages students in a debate about the benefits and costs of standardization in health care delivery and other service organizations that face high variability and needs for customized service delivery.

【涉及课题】

Change management; Information systems; Innovation; Organizational structure

【背景】

    * Geographic: Utah
    * Industry: Health care services
    * Event Year Begin: 2002
    * Event Year End: 2002

【下载】

http://www.mbabbs.com/thread-444-1-1.html