Total Quality Management (TQM)_ Principles, Methods, and Applications
（英文，可编辑的pdf电子文档，某国际名校TOP100 Mathematical Engineering, Manufacturing, and Management Sciences专业学生的课程讲义，不是PPT哟）

Textbook:Total Quality Management (TQM): Principles, Methods, and Applications

Author(s): Sunil Luthra, Dixit Garg, Ashish Agarwal, Sachin K. Mangla

Course Description:
Organisations are now focused on total customer satisfaction. However there is a lack of understanding the requirements and the customer needs. This course  integrates all phases and ensures a defect free quality product. This coursebook provides the understanding of all aspects of TQM and the implementation.
This coursebook covers all aspects of TQM, discusses quality systems in detail, highlights the importance of the needs of the customer, and presents the concept of Total Productive Maintenance (TPM).