A study of service quality in small hotels and guesthouses

• Nick Jones1,*,
• Darren Lee-Ross1,
• Hadyn Ingram2
• 
  
  

Progress in Tourism and Hospitality Research

Volume 3, Issue 4,pages 351–363, December 1997

http://onlinelibrary.wiley.com/doi/10.1002/(SICI)1099-1603(199712)3:4%3C351::AID-PTH119%3E3.0.CO;2-7/pdf