【题 名】： Why Attachment Security Matters: How Customers' Attachment Styles Influence Their Relationships With Service Firms and Service Employees
【作 者】： Ruth N. Bolton
【期刊名称】：Journal of Service Research
【年, 卷(期), 起止页码】：August 2011 14: 285-301, first published on June 13, 2011 doi:10.1177/1094670511411173

【全文链接】：http://jsr.sagepub.com/content/14/3/285.full.pdf+html