【题 名】： Physical distribution service quality in online retailing
【作 者】： Yuan Xing
【期刊名称】：International Journal of Physical Distribution & Logistics Management
【年, 卷(期), 起止页码】：2010 Vol. 40 Iss: 5, pp.415 - 432
【全文链接】：http://www.emeraldinsight.com/journals.htm?articleid=1863788&show=pdf