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<P>格式：pdf</P>
<P>语言 ：英语</P>
<P>内容简介：CONTENTS<BR><BR>INTRODUCTION　<BR>GLOSSARY 3 <BR>IT Service Management3 <BR>IT Infrastructure Management3 <BR>IT Directorate 4 <BR>BEST PRACTICE EXPLAINED 4 <BR>OVERVIEW OF THE BSI CODE OF PRACTICE4 <BR>Service Design and IT Management Processes 5 <BR>Supplier Processes 5 <BR>Resolution Processes5 <BR>Control Processes 6 <BR>Release Processes 6 <BR>BENEFITS OF APPLYING BEST PRACTICE 6 <BR>Why adopt the ITIL approach7 <BR>DELIVERING BEST PRACTICE BASED IT SERVICES8 <BR>OVERVIEW OF assyst by AXIOS SYSTEMS 8<BR></P>