跟刚才那篇是一个数据库的
【作者(必填)】Hipp, C. (2008). "Service peculiarities and the specific role of technology in service innovation management." International Journal of Services Technology and Management 9(2): 154-173

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【全文链接或数据库名称(选填)】http://inderscience.metapress.com/content/8610p381552lw684/