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2012-03-10
This passage is not only for leaders, but everyone who try to manage himself.

When Your Employees Know More Than You
Managing today's highly skilled professionals takes special skills — and not the ones that you may think. Oftentimes, knowledge workers know more than you do about their jobs. So, how do you manage people who know more about what they do than you do?

In such instances, you have to look at leadership through the wants and needs of the worker as opposed to the skills of the leader. Here are some quick tips for effectively managing knowledge workers.


Demonstrate passion
In days past, working 40 hours per week and taking 4-5 weeks of vacation meant that people often focused less on loving what they do. Today people work 60-80 hours a week and it's crucial that they love their work to avoid burnout. Those who lead by example and demonstrate passion for what they do make it much easier for their followers to do the same.

Strengthen abilities
With less job security and more global competition, it's critical that people update and refine their skills continuously. Leaders need to look beyond skills needed today and help their workers learn skills they will need tomorrow.

Appreciate time
People have less time today, which means the value of that time has increased. Leaders who waste their workers' time are not looked upon favorably. Leaders will be far more successful if they protect people from things that neither encourage their passions nor enhance their abilities.

Build networks
Today, job security comes from having ability, passion, and a great network. Leaders who enable people to form strong networks both inside and outside the company will gain a huge competitive advantage along with the loyalty of their workers. These professional networks allow people to expand their knowledge and bring it back to the organization.

Support growth
The best knowledge workers are working for more than money. They want to make a contribution and to grow in their fields. Leaders who ask their people, "What can our company do to help you grow and achieve your goals?" will find it comes back tenfold.

Expand happiness and meaning
No one wants to work at a meaningless job that makes them unhappy. Leaders must show their workers how the organization can help them make a contribution to the larger world and feel rewarded for doing something about which they are passionate.

Managing knowledge workers is a challenging and rewarding job. Leaders who do so must look beyond the work and think about the person who does the work if they are to be successful. By appreciating and encouraging the dedication, time, and experience of their workers, leaders help shape not only the futures of the professionals they lead but also the future of their organizations.

Copyright © 2010 Harvard Business School Publishing. All rights reserved. Harvard Business Publishing is an affiliate of Harvard Business School.
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2012-3-10 20:19:07
Thx LZ for the points  as follows
1.Those who lead by example and demonstrate passion for what they do make it much easier for their followers to do the same.
2.Leaders need to look beyond skills needed today and help their workers learn skills they will need tomorrow.
3.Leaders will be far more successful if they protect people from things that neither encourage their passions nor enhance their abilities.
4.Leaders who enable people to form strong networks both inside and outside the company will gain a huge competitive advantage along with the loyalty of their workers.
5."What can our company do to help you grow and achieve your goals?" will find it comes back tenfold.
6.Leaders must show their workers how the organization can help them make a contribution to the larger world and feel rewarded for doing something about which they are passionate.
7.Leaders who do so must look beyond the work and think about the person who does the work if they are to be successful. By appreciating and encouraging the dedication, time, and experience of their workers, leaders help shape not only the futures of the professionals they lead but also the future of their organizations.
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2012-3-10 21:08:19
The article is for the employers. When will i be an employer! 55
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2012-3-10 21:26:52
Firstly, because of specialization of work, the passage put forward a question, ie, how do you manage people who know more about what they do than you do? And next the author gives the answers.(the key is wants and needs of the worker).
1.        Demonstrate passion to keep the workers loving their work.
2.        Help the works Strengthen abilities especially they will need tomorrow.
3.        Cherish time, either encourage their passions,or enhance their abilities.
4.        Human Nature Management, respect workers interpersonal relations.
5.        Not just money, but help workers grow and achieve their goals.
6.        Expand happiness and meaning, just showed as the red mark.
In a word, leaders must look beyond the work and think about the person who does the work.

I’m a freshman for the “Follow Me” theme, this is the first time I make a remark. Oh, it is really not an esay work(nearly half an hour), but I want to review my English, so I will insist to follow you!
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2012-3-10 23:31:14
To be a good leader is not an easy thing. Today, many people have the ambitions to become leaders, especially for those who have just stepped outside school and do not have many work experiences.
For knowledge workers, they like to be treated friendly and respected, in some others' viewpoint, a little "self-proud". They don't want to waste much time in playing cards, drinking wines or something like that to get a harmonious environment. They care for health and knowledge most. If the leader is young and likes to command others, he is disgusted by most knowledge workers.

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