什么是服务外包?  Service outsourcing?

There are some examples. You can use google scholar to search "service outsourcing," and then you will find a lot of academic papers. I don't know about the most recent articles, but you can search it on your own with google scholar. Please rate my work. Thanks.

http://onlinelibrary.wiley.com/d ... 5.2010.00299.x/full

http://scholar.google.com/schola ... 0%2C16&as_vis=1

http://books.google.com/books?hl ... %202011&f=false

Good luck on your search!