【作者(必填)】Abbie Griffin and John R. Hauser

【文题(必填)】The Voice of the Customer

【年份(必填)】Marketing Science, Winter 1993 vol. 12 no. 1 1-27

【全文链接或数据库名称(选填)】http://mktsci.journal.informs.org/content/12/1/1.short

要求是链接对应的PDF文件，谢谢 O(∩_∩)O~