【作者(必填)】W. Glynn Mangold, Fred Miller, Gary R. Brockway,  (1999) Journal of Services Marketing, Vol. 13 Iss: 1, pp.73 - 89

【文题(必填)】"Word-of-mouth communication in the service marketplace",

【年份(必填)】1999

【全文链接或数据库名称(选填)】http://www.emeraldinsight.com/journals.htm?articleid=855835&show=abstract