【作者(必填)】Bansal, H.S.a[size=+0], Taylor, S.F.b

【文题(必填)】The Service Provider Switching Model (SPSM): A Model of Consumer Switching Behavior in the Services Industry
【年份(必填)】
Volume 2, Issue 2, 1999, Pages 200-218
【全文链接或数据库名称(选填)】http://www.scopus.com/record/display.url?eid=2-s2.0-0000341528&origin=resultslist&sort=plf-f&src=s&st1=%22consumer+switching%22&nlo=&nlr=&nls=&sid=bJWCL_Y812UjE5WoZp5NTCF%3a130&sot=b&sdt=b&sl=27&s=TITLE%28%22consumer+switching%22%29&relpos=21&relpos=1&searchTerm=TITLE%28%5C%22consumer%20switching%5C%22%29