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【作者(必填)】Nicklas Salomonson;Annika Åberg;Jens Allwood
【文题(必填)】
Communicative skills that support value creation: A study of B2B interactions between customers and customer service representatives
【年份(必填)】2012
【全文链接或数据库名称(选填)】
刊名:Industrial Marketing Management
出版日期:2012
期号:No.1
卷号:Vol.41