Contributions to Management Science
2007
Logistics Outsourcing RelationshipsMeasurement, Antecedents, and Effects of Logistics Outsourcing Performance Authors:

• Dr. Jan M. Deepen
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ISBN: 978-3-7908-1916-8 (Print) 978-3-7908-1938-0  (Online)

About this book
In recent years, logistics outsourcing has gained increasing importance and today is used by a large number of firms across virtually all industries worldwide. Logistics service providers have developed a wide array of services that are utilized to improve logistics processes - and mainly to cut costs.This book uses state-of-the-art scientific methods to reveal that most firms currently do not realize the full potential of logistics outsourcing. It shows the complexity of outsourcing performance and that its true drivers lie in the relationship between service providers and their customers. Through the results of a large-scale empirical survey, the book also emphasizes the importance of a firm's approach towards outsourcing: solely striving for cost reductions may be a dead end, while the often overlooked increased logistics service levels are equally important for boosting logistics performance. In the light of current outsourcing practices, this indicates substantial room for improvement for most firms.

Aus den Rezensionen:
"Für Unternehmen stellt sich … die Frage, welche Vorteile ein Outsourcing von Logistikleistungen bringt und wie diese zu messen … sind. Deepen nimmt sich … genau dieser Problematik mit der Betrachtung des Outsourcing [sic] aus Kudensicht an. … Insgesamt zeigt dieses Buch eine interessante Herangehensweise an die komplexe Thematik der Erfassung von ‘weichen‘ Einflussgrößen bei Logistik-Outsourcing-Beziehungen und eine gute Fundierung aufgrund der umfangreichen empirischen Erhebung. … Die Arbeit von Deepen beschäftigt sich mit einer für Wissenschaft und vor allem Praxis sehr interessanten Fragestellung …" (Julia Schmitz, in: logistik management, 2007, Vol. 9, Issue 2, S. 104)