【作者(必填)】Alexander Benlian A1, Marios Koufaris A2, Thomas Hess A3

【文题(必填)】Service Quality in Software-as-a-Service: Developing the SaaS-Qual Measure and Examining Its Role in Usage Continuance

【年份(必填)】Winter 2011-12

【全文链接或数据库名称(选填)】http://mesharpe.metapress.com/ap ... nt&backto=issue,4,11;journal,4,50;linkingpublicationresults,1:106046,1