【作者(必填)】
K Roberts, S Varki, R Brodie
【文题(必填)】
Measuring the quality of relationships in consumer services: an empirical study
【年份(必填)】
2003
【全文链接或数据库名称(选填)】
http://www.emeraldinsight.com/case_studies.htm/journals.htm?articleid=853840&show=html&WT.mc_id=alsoread