Jean-Charles Chebat1,

Moshe Davidow2 and

Isabelle Codjovi3

【文题(必填)】Silent Voices：Why Some Dissatisfied Consumers Fail to Complain

【年份(必填)】2005

【全文链接或数据库名称(选填)】http://jsr.sagepub.com/content/7/4/328.short