【作者(必填)】Victoria Browninga*, Kevin Kam Fung Sob & Beverley Sparks

【文题(必填)】The Influence of Online Reviews on Consumers' Attributions of Service Quality and Control for Service Standards in Hotels

【年份(必填)】2013

【全文链接或数据库名称(选填)】http://www.tandfonline.com/doi/abs/10.1080/10548408.2013.750971