CONTENTS
2001 Eligibility Certification Form ............................................................................................................................... i
Organization Chart ..................................................................................................................................................... ix
2001 Application Form ................................................................................................................................................. x
Organizational Profile .................................................................................................................................................. xi
Glossary of Terms and Abbreviations ........................................................................................................................ xvi
Category 1 Leadership
1.1 Organizational Leadership. ..................................................................................................................................... 1
1.2 Public Responsibility and Citizenship. .................................................................................................................... 6
Category 2 Strategic Planning
2.1 Strategy Development. ......................................................................................................................................... 11
2.2 Strategy Deployment. ........................................................................................................................................... 15
Category 3 Student, Stakeholder, and Market Focus
3.1 Knowledge of Student, Stakeholder, and Market Needs and Expectations .......................................................... 17
3.2 Student and Stakeholder Relationships and Satisfaction. ...................................................................................... 21
Category 4 Information and Analysis
4.1 Measurement and Analysis of Organizational Performance.. ............................................................................... 25
4.2 Information Management. .................................................................................................................................... 27
Category 5 Faculty and Staff Focus
5.1 Faculty and Staff Focus.. ..................................................................................................................................... .29
5.2 Faculty and Staff Education, Training, and Development. .................................................................................... 32
5.3 Faculty and Staff Well-Being and Satisfaction.. .................................................................................................... 33
Category 6 Process Management
6.1 Education Design and Delivery Processes ............................................................................................................ 35
6.2 Student Services. .................................................................................................................................................. 38
6.3 Support Processes. ................................................................................................................................................ 38
Category 7 Organizational Performance Results
7.1 Student Learning Results ...................................................................................................................................... 41
7.2 Student- and Stakeholder-Focused Results ........................................................................................................... 43
7.3 Budgetary, Financial, and Market Results ............................................................................................................. 45
7.4 Faculty and Staff Results. ..................................................................................................................................... 46
7.5 Organizational Effectiveness Results