【作者(必填)】Garnefeld, Ina; Helm, Sabrina; Eggert, Andreas

【文题(必填)】Walk Your Talk: An Experimental Investigation of the Relationship Between Word of Mouth and Communicators’ Loyalty.

【年份(必填)】Journal of Service Research. 01/01/2011, Vol. 14  Issue 1, p93-107.

【全文链接或数据库名称(选填)】

谢谢！