【作者(必填)】Robert A. Ping Jr.
【文题(必填)】The effects of satisfaction and structural constraints on retailer exiting, voice, loyalty, opportunism, and neglect

【年份(必填)】1993

【全文链接或数据库名称(选填)】
Journal of Retailing

Volume 69, Issue 3, Autumn 1993, Pages 320–352