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【作者(必填)】Venkatesh Shankar Amy K. Smith Arvind Rangaswa my
【文题(必填)】Customer Satisfaction and Loyalty in Online and Offline Environments
【年份(必填)】International Journal of Research in Marketing. Volume 20, Issue 2, June 2003, Pages 153–175
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Customer Satisfaction and Loyalty in Online and Offline Environments
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