The principles of TQM have proven very valuable to individuals, groups of people and
organizations and many organizations have now discovered a relationship between
quality and profitability. It has now become important for organizations to develop a
quality strategy by adopting the principles of TQM.
In the present changing environment of the business world, it is evident that education
will play a vital role in coping with the change process. There is now a real need to
incorporate the principles of TQM in any education and there is an even greater need
to educate specialists in this field and to propagate new ideas.
The purpose of this textbook is to provide a framework for the development of
understanding of some of the basic aspects of Total Quality Management. The aim is to
provide students with deeper knowledge of various principles and core concepts of Total
Quality Management. It will also help them to learn and appreciate the role of
measurement, quality strategy and quality systems, etc. in the development of the Total
Quality Management process.
This book will also provide the readers with a basic knowledge and understanding of
various aspects of the effective organizational process and quality improvement plans for
the development of the required change in the process of management. We believe that
with the help of this book students will be able to use the process specification and
analysis tools to create process-oriented organizations. They will also be able to
understand the need to change the management process and required motivation to create
a quality organization.
Finally this book is designed to help students towards an understanding of the problemsolving
process and the tools to overcome the difficulties created by process
development. It will also give them the know-how of various statistical methods which
can be applied to the control and improvement of processes.
This book is divided into three parts but interlinked to each other in order to provide
an integrated approach. The three parts of the book, i.e. Fundamentals of TQM, Methods
of TQM and Process Management and Improvement, are linked together in a tree
diagram to provide an overall understanding of the subject.