【作者(必填)】TERRI SHAPIRO, JENNIFER M. NIEMAN-GONDER, NICOLE A. ANDREOLI, DARLENE TRIMARCO-BETA

【文题(必填)】TERRI SHAPIRO, JENNIFER M. NIEMAN-GONDER, NICOLE A. ANDREOLI, and DARLENE TRIMARCO-BETA (2006) AN EXPERIMENTAL INVESTIGATION OF JUSTICE-BASED SERVICE RECOVERY ON CUSTOMER SATISFACTION, LOYALTY, AND WORD-OF-MOUTH INTENTIONS

【年份(必填)】2006

【全文链接或数据库名称(选填)】http://www.amsciepub.com/doi/abs ... 878?journalCode=pr0