【作者(必填)】
Rachel W.Y. Yeea, , Andy C.L. Yeungb, , , T.C. Edwin Chengb,
【文题(必填)】
An empirical study of employee loyalty, service quality and firm performance in the service industry
【年份(必填)】
International Journal of Production Economics, Volume 124, Issue 1, March 2010, Pages 109–120
【全文链接或数据库名称(选填)】
http://www.sciencedirect.com/science/article/pii/S092552730900382X