如题,求两篇文献:
1. Measuring Citizen Preferences for Public Services Using Surveys: Does A‘Gray Peril’Threaten Public Funding for Education?
Duncombe,W. ,M. D. Robbins,and J. Stonecash
Public Budgeting and Finance,2003,23( 1) ,45—72.
2. Determining Citizen Satisfaction with Local Public Education in Indonesia: The Significance of Actual Service Quality and Governance Conditions
Lewis,B. D.,and D. Pattinasarany
Growth and Change,2009, 40( 1) ,85—115