如题，求两篇文献：
1. Measuring Citizen Preferences for Public Services Using Surveys: Does A‘Gray Peril’Threaten Public Funding for Education?
Duncombe，W． ，M． D． Robbins，and J． Stonecash
Public Budgeting and Finance，2003，23( 1) ，45—72．
2. Determining Citizen Satisfaction with Local Public Education in Indonesia: The Significance of Actual Service Quality and Governance Conditions
Lewis，B． D．，and D． Pattinasarany
Growth and Change，2009， 40( 1) ，85—115
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