The Global Information
Technology Report 2013
Growth and Jobs in a Hyperconnected World
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the Global Information Technology Report 2013 is a
project within the framework of the World Economic
Forum’s Global Competitiveness and Benchmarking
Network and the Industry Partnership Programme for
Information and Communication Technologies. It is the
result of a collaboration between the World Economic
Forum and INSEAD.

Preface  v
Børge Brende and Robert Greenhill (World Economic Forum)
Foreword  vii
Cesare Mainardi (Booz & Company)
Foreword  ix
John Chambers (Cisco Systems)
Executive Summary  xi
Beñat Bilbao-Osorio (World Economic Forum), Soumitra  
Dutta (Cornell University), and Bruno Lanvin (INSEAD)
The Networked Readiness Index Rankings  xxi
Part 1: The Current Networked Readiness  
for Growth and Jobs
1.1 The Networked Readiness Index 2013:   3
Benchmarking ICT Uptake and Support for  
Growth and Jobs in a Hyperconnected  
World
Beñat Bilbao-Osorio (World Economic Forum),  
Soumitra Dutta (Cornell University), Thierry Geiger  
(World Economic Forum), and Bruno Lanvin (INSEAD)
1.2 Digitization for Economic Growth and   35
Job Creation
Karim Sabbagh, Roman Friedrich, Bahjat El-Darwiche,  
Milind Singh, and Alex Koster (Booz & Company)
1.3 Convergent Objectives, Divergent Strategies:   43
A Taxonomy of National Broadband and  
ICT Plans
Robert Pepper and John Garrity (Cisco Systems)
1.4 The Importance of National Policy Leadership  53
Phillippa Biggs and Anna Polomska (ITU/UNESCO  
Broadband Commission for Digital Development)
1.5 Fiber Broadband: A Foundation for Social   67
and Economic Growth
Sean Williams (BT)
1.6 The Economic Impact of Next-Generation   77
Mobile Services: How 3G Connections and  
the Use of Mobile Data Impact GDP Growth
Chris Williams, Davide Strusani, David Vincent, and  
David Kovo (Deloitte LLP)
1.7 Better Measurements for Realizing the   81
Full Potential of Health Information Technologies
Elettra Ronchi (OECD), Julia Adler-Milstein and Genna R.  
Cohen (University of Michigan), and Laura P. Winn and  
Ashish K. Jha (Harvard School of Public Health)
1.8 Re-Establishing the European Union’s   93
Competitiveness with the Next Wave of  
Investment in Telecommunications
Scott Beardsley, Luis Enriquez, Wim Torfs, Ferry  
Grijpink, Stagg Newman, Sergio Sandoval, and Malin  
Strandell-Jansson (McKinsey & Company)
1.9 The Big Opportunity for Inclusive Growth  101
Mikael Hagström and Ian Manocha (SAS Institute Inc.)
Part 2: Case Studies of Leveraging ICTs  
for Competitiveness and Well-Being
2.1 Colombia’s Digital Agenda: Successes   111
and the Challenges Ahead
Diego Molano Vega (Ministry of Information  
and Communication Technologies of Colombia)
2.2 The Metamorphosis to a Knowledge-Based   119
Society: Rwanda
Alex Ntale (Rwanda ICT Chamber and Private Sector  
Federation), Atsushi Yamanaka (Rwanda Development  
Board-ICT/Japan International Cooperation Agency), and  
Didier Nkurikiyimfura (Ministry of Youth and ICT of Rwanda)
2.3 E-Government in Latin America: A Review   127
of the Success in Colombia, Uruguay, and  
Panama
Miguel A. Porrúa (Organization of American States)

Part 3: Country/Economy Profiles
How to Read the Country/Economy Profiles ................................139
Index of Countries/Economies  ......................................................141
Country/Economy Profiles  ............................................................142vvvvvvvv
Part 4: Data Tables
How to Read the Data Tables  .......................................................289
Index of Data Tables  .....................................................................291
Data Tables ..................................................................................293
Technical Notes and Sources  361
About the Authors  367
List of Partner Institutes  375
Acknowledgments  383vv