【作者(必填)】Jeffrey Meyer；Dwayne D. Gremler；Jens Hogreve

【文题(必填)】Do Service Guarantees Guarantee Greater Market Value

【年份(必填)】2013

【全文链接或数据库名称(选填)】http://jsr.sagepub.com/content/early/2013/10/16/1094670513505359.abstract