【作者(必填)】Yujie Zhan, Mo Wang, Junqi Shi

【文题(必填)】Lagged Influences of Customer Mistreatment on Employee Mood: Moderating Roles of Maladaptive Emotion Regulation Strategies

【年份(必填)】2013，

【全文链接或数据库名称(选填)】http://www.emeraldinsight.com/books.htm?chapterid=17093716&show=pdf