【作者(必填)】
Walker, David D.; van Jaarsveld, Danielle D.; Skarlicki, Daniel P.
【文题(必填)】
Exploring the Effects of Individual Customer Incivility Encounters on Employee Incivility: The Moderating Roles of Entity (In)civility and Negative Affectivity
【年份(必填)】2013（Forthcoming）
【全文链接或数据库名称(选填)】
http://psycnet.apa.org/index.cfm?fa=search.displayRecord&id=54B874C8-C251-AB86-29B1-D14EFF45E06F&resultID=3&page=1&dbTab=pa
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