沟通管理之专业精髓---高难度谈话

英文原版P２７２

Sexuality, race, gender, politics, and religion come quickly to mind
as difficult topics to discuss, and for many of us they are. But discomfort
and awkwardness are not limited to topics on the editorial page.
Anytime we feel vulnerable or our self-esteem is implicated, when
the issues at stake are important and the outcome uncertain, when
we care deeply about what is being discussed or about the people
with whom we are discussing it, there is potential for us to experience
the conversation as difficult.