【作者(必填)】Petranka Kelly, Jennifer Lawlor, Michael Mulvey

【文题(必填)】Customer decision–making processes and motives for self-service technology usage in multi-channel hospitality environments

【年份(必填)】Volume 7, Number 2/2013

【全文链接或数据库名称(选填)】http://inderscience.metapress.com/content/p28432292311v08w/

http://www.ingentaconnect.com/content/ind/ijecrm/2013/00000007/00000002/art00002