【作者(必填)】Netemeyer, Richard G.; Heilman, Carrie M.; Maxham III, James G.

【文题(必填)】Identification with the retail organization and customer-perceived employee similarity: Effects on customer spending.

【年份(必填)】2012  Journal of Applied Psychology, Vol 97(5),  1049-1058

【全文链接或数据库名称(选填)】 doi: 10.1037/a0028792