Manage and maintain first-level employee data, responsible for all queries, certifications, complaints, suggestions, data changes and data corrections (except those for reporting, employee lifecycle, payroll and OM)

Provide customers with information or advice in case of first-line questions and cases and/or refer complex questions or questions that require follow-up to HR second line specialist.

Interpret and apply HR policy and procedures to advice managers and employees on basic HR queries.

Assist HRM to maintain employee files; scan and attach relevant documents to employee files if necessary, and ensure access is provided as required.

Identify returning questions and/or opportunities for improvement on work processes, techniques and systems and make a suggestion for improvement to the team leader.

Contribute to the transfer and retention of knowledge and information within and outside the front office and keep the HR  system up-to-date.

Participate in various HR projects and execute assigned project activities.

Broad knowledge of all HR admin working and system processes within the HR services organization;

Familiar with national & local labour related laws & explanations;

Strong data sense and focusing on details, payroll experience is a plus;

Process management skill, strictly execute and follow up the processes;

Analytical and problem solving skill;

Good listening and communication skill with customer manic and good service attitude;

Good team player and discipline;