<p>麻烦大家啦！<img alt="" src="http://www.pinggu.org/bbs/Skins/default/topicface/face1.gif"/></p><p>[1]篇名：A passion for service: using content analysis to explicate service climate themes</p><p>期刊：Journal of Applied Psychology; Oct92,Vol.77 Issue 5</p><p>作者：Schneider,Benjamin; Wheeler,Jillk; Cox,Jonathan F</p><p>电子链接：<a href="http://web.ebscohost.com/bsi/resultsadvanced?vid=3&amp;hid=106&amp;sid=07c37f8d-366f-4fff-8512-c00e99183f4f%40sessionmgr106">http://web.ebscohost.com/bsi/resultsadvanced?vid=3&amp;hid=106&amp;sid=07c37f8d-366f-4fff-8512-c00e99183f4f%40sessionmgr106</a></p><p>[2]篇名：Winning the service game</p><p>期刊：Harvard Business School Press Books; Jan1995</p><p>作者：Schneider,Benjamin; Bowen,David E</p><p>电子链接：<a href="http://web.ebscohost.com/bsi/resultsadvanced?vid=5&amp;hid=106&amp;sid=07c37f8d-366f-4fff-8512-c00e99183f4f%40sessionmgr106">http://web.ebscohost.com/bsi/resultsadvanced?vid=5&amp;hid=106&amp;sid=07c37f8d-366f-4fff-8512-c00e99183f4f%40sessionmgr106</a></p><p>[3]篇名：Employee and customer perceptions of service in banks: replication and extension</p><p>期刊：Journal of Applied Psychology; Aug85,Vol.70 Issue 3</p><p>电子链接：<a href="http://web.ebscohost.com/bsi/resultsadvanced?vid=5&amp;hid=106&amp;sid=07c37f8d-366f-4fff-8512-c00e99183f4f%40sessionmgr106">http://web.ebscohost.com/bsi/resultsadvanced?vid=5&amp;hid=106&amp;sid=07c37f8d-366f-4fff-8512-c00e99183f4f%40sessionmgr106</a></p>