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篇号：1
题名：Customer service quality and financial performance among Australian retail financial institutions
作者：Duncan, Elizabeth; Elliott, Greg
期刊全称或缩写：Journal of Financial Services Marketing
年份，卷（期），起止页码：Volume 7, Number 1, 1 August 2002, pp. 25-41(17)
电子链接：http://www.ingentaconnect.com/content/pal/fsm/2002/00000007/00000001/art00003
篇号： 2
题名：An empirical test of association between production and financial performance: the case of the commercial banking industry
作者：Elyas Elyasiani;Seyed Mehdian;Rasoul Rezvanian
期刊全称或缩写：Applied Financial Economics
年份，卷（期），起止页码： Volume 4,Issue 1 February 1994,pages 55 - 60
电子链接：http://www.informaworld.com/smpp/content~content=a758522125~db=all
[此贴子已经被作者于2008-4-30 19:23:26编辑过]
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