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【作者(必填)】T Kim, MC Kim, G Moon, K Chang
【文题(必填)】Technology-Based Self-Service and Its Impact on Customer Productivity
【年份(必填)】2014
【全文链接或数据库名称(选填)】http://www.tandfonline.com/doi/abs/10.1080/15332969.2014.916145
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Technology-Based Self-Service and Its Impact on Customer Productivity
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