[篇名]An examination of service-related antecedents to retail store performance

[期刊]Journal of Organizational Behavior;Nov99, Vol. 20 Issue 6, p943,20p

[作者]Borucki,Chester C; Burke,Michael J

[电子链接]http://web.ebscohost.com/bsi/resultsadvanced?vid=5&hid=102&sid=dda061dc-6795-419a-a247-e7d548000b4d%40sessionmgr109

[此贴子已经被作者于2008-6-17 18:26:55编辑过]